Draft for APA Koi approval. Please have this reviewed before the website goes live.
These terms apply when you use apakoi.com, buy koi or pond equipment from us, book pond services or take part in our koi auctions. By placing an order or a bid you agree to these terms. Please read them together with our Privacy Policy, Refund and Returns Policy and, for auctions, our Auction Terms.
1. About us
- Business name: APA Koi South Africa (Pty) Ltd, trading as APA Koi (Aqua Ponds And Koi)
- Registration number: To confirm: company registration number
- Directors: To confirm: director names
- Physical address: Alberton, Gauteng, South Africa To confirm: full address
- Phone / WhatsApp: 074 404 4539 · 072 091 7673
- Email: apaksouthafrica@gmail.com
- Website: apakoi.com
2. Using the website
You must be 18 or older to buy from us, create an account or bid. Please keep your account login details private; you are responsible for activity on your account. We may suspend accounts that are used fraudulently or that break these terms.
3. Koi descriptions and photographs
Every koi we sell is an individual living animal. We describe each fish as accurately as we can, with its variety, size, breeder and photographs or video taken by us. Please keep in mind that:
- sizes are measured by hand and may vary by a centimetre or two;
- colours can look different on different screens and under different lighting;
- koi naturally change colour, pattern and shape as they grow, and we cannot guarantee how a fish will develop.
Equipment descriptions and specifications are based on the manufacturer’s information.
4. Prices
All prices are in South African rand (ZAR). APA Koi is not registered for VAT, so no VAT is charged or shown on our prices or invoices. Delivery costs are shown at checkout before you pay. We do our best to keep prices correct, but if a price is clearly wrong we will contact you before processing your order, and you may cancel it for a full refund.
5. Orders and availability
Placing an order is an offer to buy. A contract is formed when we confirm your order by email. Because each koi is one of a kind, a koi is reserved for the first customer whose payment is received. If two customers order the same koi, or an item is unexpectedly unavailable, we will refund the customer we cannot supply in full.
6. Payment
- Card, Instant EFT and other methods are processed securely by Payfast.
- Direct bank transfer (EFT): please use your order number as the reference. Your order is reserved for To confirm: 48 hours and is released if payment does not reflect in that time.
We dispatch or release koi and equipment only once payment has cleared.
7. Collection and delivery
You can collect from us in Alberton by appointment, or choose delivery at checkout. Delivery costs and areas are shown at checkout.
- Live koi are packed in oxygenated bags in insulated boxes and are delivered or handed over on agreed dates only, so that they spend as little time in transit as possible. Someone must be available to receive the koi and release them as instructed. To confirm: delivery areas, days and courier for live koi
- Pond equipment is delivered by courier, usually within To confirm: 3 to 7 working days of payment.
- Botswana: delivery is arranged by agreement. You are responsible for any import permits, duties and taxes. To confirm: Botswana process
Ownership and risk pass to you when you or your nominated person receive the order.
8. Caring for your koi
All our koi complete a strict four-week quarantine before they are offered for sale. Once a koi is in your pond, its health depends on water quality, filtration, stocking levels and care. We are always happy to give advice, but we cannot be responsible for losses caused by pond conditions after handover. We give no guarantee on live koi, as set out in our Refund and Returns Policy.
9. Pond services
Pond construction, repairs, filtration upgrades and other services are carried out according to a written quote. The quote sets out the work, price, deposit and timing, and forms part of your agreement with us. To confirm: deposit percentage and workmanship guarantee period
10. Auctions
Bidding in our online koi auctions is subject to our Auction Terms, which apply together with these terms.
11. Returns and cancellations
Your rights to cancel, return or claim for defective goods are set out in our Refund and Returns Policy. Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.
12. Liability
To the extent the law allows, we are not liable for indirect or consequential losses, or for losses caused by events outside our control such as courier delays, load-shedding, extreme weather or flight changes. Our total liability for any order is limited to the amount you paid for it.
13. Intellectual property
The APA Koi name, logo, photographs, videos and text on this website belong to APA Koi or are used with permission. Please do not copy or reuse them without our written consent.
14. General
These terms are governed by the laws of South Africa. If any part is found to be unenforceable, the rest still applies. We may update these terms from time to time; the version on this page when you place your order or bid applies to that transaction.
15. Contact and complaints
If you have a question or complaint, please contact us on 074 404 4539 or apaksouthafrica@gmail.com. We will do our best to resolve it quickly and fairly.